Shipping INFORMATION

We ship worldwide 

Orders are generally processed, printed & dispatched within 4-5 business days - In busy times can take slightly longer.

*Busy periods are defined as holidays, sales, new releases etc.

Please be patient with us, we print on demand each and every order, we don't have stock sitting there ready to go, we are only human and do our best to get orders out asap!

For any rush orders please contact orders@kindiscool.com.au

FREE for orders over $149.00

$10 flat rate standard shipping within Australia

Standard shipping is 3-7 business days

Express 500g $12.50

Express 1kg $15.00

Express shipping is 1-3 business days

We ship with Australia Post - regular & express postage available.

Shipping time may vary according to Australia Post time frames/zones, this does not include our order processing times.

Orders are processed within business hours Monday to Friday.

Tracking advice will be sent to you once the order has been dispatched.

We aim to process orders the next business day, this may be longer during busy periods.

If you need to track your parcel go to:

https://auspost.com.au/mypost/track/#/search

Parcel issues can be dealt with by contacting Australia Post. 

Follow this link for help with common questions:

https://auspost.com.au/help-and-support 

Returns and exchanges

Exchanges are available only if the products are unworn, unwashed and unmarked

We do not offer refund for change of mind.

Exchanges must be requested via email orders@kindiscool.com.au within 7 days of the product/s arriving to you.

You will be need to provide a 500g Parcel Post Satchel for t-shirts and long sleeve tops or a 1kg Parcel Post Satchel for hoodies for us to post your exchange back to you.

You can purchase satchels from Australia Post.

If you do not include the required Parcel Post Satchel with your exchange, we will charge you for the satchel before we will send your return. 

*please note your tracking number on the return satchel as we don't record the tracking numbers.

Along with the prepaid satchel please include:

Order number & Size you would like to exchange Return address if pre paid satchel isn't filled out

Once you have these things together please return your item/s to the supplied return address. 

3/14 Bell St Yarra Glen Vic 3775

Return shipping costs are the responsibility of the customer.

We highly advise that you use a trackable shipping service like Australia Post to return your product/s.

Once your return is received and inspected your exchange will be processed.

Please allow up to 3 weeks for your exchange to be processed.

There is the postage time back to KIC, then the order processing time and then the postage time back to you.

If you wish to change an order for a different size of the same product, we are able to issue that change if you email us orders@kindiscool.com.au within 12 hours of making the order/s.

If you wish to cancel your order/s you must email us orders@kindiscool.com.au within 12 hours of making the order/s.

Changes or cancellation requests to order/s made after 12 hours of order will be denied as they will be printed, packed and shipped.

If you wish to do so after 24hrs your order/s will need to be treated as an exchange and you'll need to follow the return and exchange process as per below.

We  do our best to go to extreme lengths to monitor our quality control, however we can occasionally miss a damaged/faulty item.

If you believe you have received a faulty or an incorrect item, please email us immediately via orders@kindiscool.com.au with a photo of your damaged or incorrect item/s.

 If deemed damaged/faulty or incorrect, we will organise for a replacement of the exact same item to be shipped to you ASAP.

If you have received damaged, incorrect or incomplete product/s, it is your responsibility to contact within 1 week of your order/s arriving. 

If your clothing item is damaged when you wash your garment/s, you will not be entitled to an exchange. Please ensure you wash your garment/s according to our care instructions.

If your garments are washed according to these instructions, you will not have any problems.   

Product care

NO, only wash in COLD water inside out.

Yes you can iron your garments, however, do not iron over prints.

NO, do not place in tumble dryer.

Lay flat away form sunlight to dry.