FAQ's

HOW LONG FOR AN ORDER TO BE PROCESSED:

Orders take 3-5 business days to process 

In busy times can take up to 10 working days

*Busy periods are defined as holidays, sales, new releases etc

For any rush orders pleas contact shop@kindiscool.com.au

HOW LONG IS SHIPPING:

3-5 business days to most metro areas in Australia
4-10 business days to non-metro areas in Australia

Includes tracking on all parcels.

HOW LONG DOES A RESPONSE TAKE:

Email is the fastest form of communication, emails are replied to within the industry standard timeframe - usually 24hrs 

HOW ARE FAULTY, DAMAGED OR WRONG ITEMS DEALT WITH?

Head to Returns and Exchanges for full instructions 

 

WHAT IS YOUR ORDER IS THE WRONG SIZE:

Head to Returns and Exchanges for full instructions 

Any further questions please don't hesitate to contact us.

shop@kindiscool.com.au