FAQ's

What are Pre-orders?

Pre-orders are items not yet in stock. To avoid missing out on items, Pre-orders allow you to purchase items from the next available stock.

I made a whoopsy and accidentally put the wrong address on my order, what can I do?

Girrrrl! You had one job didn’t ya? All jokes aside, it happens! You’ve had one too many wines, or you’ve been up all night feeding a newborn, we get it! If you have found you’ve made a typo, please contact us immediately, there is no time to spare as we are super quick in order processing! If we are yet to ship your order, it’s an easy fix and we can clear it up quickly for you. If your order has already left our warehouse, it becomes a little trickier. In this case you would need to contact the delivery partner directly, along with your tracking number for them to process a re-direction. There may be associated re-direction fees involved and the delivery partner will advise this upon your request.

How long will my return take?

Returns are generally processed within 3 business days of receiving your return.

Your Kind is cool Store Credit is issued via email. If your store credit is not showing in your inbox within 5 business days from us receiving your return, please check your spam/junk mail folder or email us at shop@kindiscool.com.au and we can happily follow that up for you!