Returns & Exchanges

Exchanges 

Need to exchange due to size or style? 

Exchanges are available only if the products are unworn, unwashed and unmarked

How to Exchange

Exchanges must be requested via email shop@kindiscool.com.au within 7 days of the product/s arriving to you.

You will be need to provide a 500g Parcel Post Satchel for t-shirts and long sleeve tops or a 1kg Parcel Post Satchel for hoodies for us to post your exchange back to you.

You can purchase satchels from Australia Post.

If you do not include the required Parcel Post Satchel with your exchange, we will charge you for the satchel before we will send your return. 

Along with the prepaid satchel please include:

Once you have these things together please return your item/s to the supplied return address. 

15 Catherine Crt Yarra Glen Vic 3775

Return shipping costs are the responsibility of the customer.

We highly advise that you use a trackable shipping service like Australia Post to return your product/s.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

Please allow up to 3 weeks for your exchange to be processed.

There is the postage time back to KIC, then the order processing time and then the postage time back to you.

Changes or Cancellations to Orders

If you wish to change an order for a different size of the same product, we are able to issue that change if you email us shop@kindiscool.com.au within 24 hours of making the order/s.

If you wish to cancel your order/s you must email us shop@kindiscool.com.au within 24 hours of making the order/s.

Changes or cancellation requests to order/s made after 24 hours of order will be denied as they will be printed, packed and shipped.

If you wish to do so after 24hrs your order/s will need to be treated as an exchange and you'll need to follow the return and exchange process as per below.

 Incorrect or Damaged Products

We  do our best to go to extreme lengths to monitor our quality control, however we can occasionally miss a damaged/faulty item.

If you believe you have received a faulty or an incorrect item, please email us immediately via shop@kindiscool.com.au with a photo of your damaged or incorrect item/s.

 If deemed damaged/faulty or incorrect, we will organise for a replacement of the exact same item to be shipped to you ASAP.

If you have received damaged, incorrect or incomplete product/s, it is your responsibility to contact within 1 week of your order/s arriving. 

If your clothing item is damaged when you wash your garment/s, you will not be entitled to an exchange. Please ensure your wash your garment/s according to our care instructions.

If your garments are washed according to these instructions, you will not have any problems.